Successful 360 degree feedback implementation

Getting your 360 feedback survey right is dependent upon careful planning, preparation and management. If you are embedding the process into the organisation the steps you are going to go through will look something like the diagram below. After the initial planning and preparation, design and launch you’ll move into a cyclical process whereby individuals are regularly assessed and their performance, and development, can be monitored on an ongoing basis. At each stage of the process there are important questions you need to consider in order for your 360 degree feedback survey to be a success. See below the questions you need to ask at each stage of implementing a 360 degree feedback survey. Not sure of the answers? View our frequently asked questions page or contact us for help.

360 degree feedback implementation Planing & preparation Design Launch Nomination Gathering feedback Feedback & development planning Ongoing support and development Monitoring and review of the program
360 degree feedback planing & preparation Identify your aims and objectives
Why do you want to run a 360° feedback survey?
What are you going to assess?
Who are going to be your feedback recipients and who will provide feedback?
Who is going to be responsible for which element of the project?
360 degree feedback design How are you going to administer the survey?
Write the questions for the survey.
Write the instructions and supporting communications.
What languages do you need to use?
What information do you want to report back to the feedback recipients and how (design your feedback report)?
360 degree feedback launch What timescales are you working towards?
Do you need a phased approach?
Communicating about the project
Notifying the feedback recipients
360 degree feedback nomination How many people should be nominated?
How should the feedback recipient decide who to nominate?
What needs to be communicated to the nominees/raters?
360 degree feedback gathering feedback Monitor the process
Collate the results
Generate reports
360 degree feedback & development planning Decide how to provide feedback - style and approach
Deliver the feedback
What action do you want to be taken at the end of the feedback session
360 degree feedback ongoing support and development Identify ongoing support and development
Articulate how to access ongoing support and development
Develop managers so they can support their direct reports development
360 degree feedback  and review Carry out a project review
Implement any necessary changes to improve the process